FAQ
What is your return policy?
We offer a 15-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging.
Shipping Policy
Thank you for visiting our store! We want to ensure your shopping experience is seamless and enjoyable. Below is our shipping policy that outlines important details regarding shipping times, costs, and procedures.
**1. Order Processing Time**
- All orders are processed within 1-3 business days. You will receive a confirmation email once your order is processed, along with tracking information.
**2. Shipping Methods and Delivery Times**
- We offer standard shipping on all orders. Depending on your location, delivery times may vary:
- **United States:** 5-10 business days
- Please note that delivery times may be longer during peak seasons or due to unforeseen circumstances. Some of our products are shipped directly from our partner warehouses. Please note that you may receive multiple packages for your order.
**3. Shipping Costs**
- Shipping costs are calculated at checkout based on the destination and shipping method selected.
- We often offer promotions or free shipping on orders over a certain amount, which will be indicated on our website.
**4. Order Tracking**
- Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
**5. Lost or Damaged Packages**
- If your package is lost or damaged during transit, please contact us within 14 days of the estimated delivery date, and we will investigate the matter and assist you in resolving the issue.
**6. Changes to Your Order**
- If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed for shipping, we may not be able to make changes.
We appreciate your business and are always here to help. If you have any questions regarding our shipping policy, feel free to reach out to our customer service team.
Happy shopping!